Inside the Audit Partnership: Air Europa on Working with RASSURE for BIDT Audit and Sales Audit
Published on May 29, 2023 • By Admin
Inside the Audit Partnership: Air Europa on Working with RASSURE for BIDT Audit and Sales Audit
Q1. What services are you currently using from RASSURE?
Raquel: Sales Audit and GDS Audit.
Q2. What challenges were you facing before implementing RASSURE’s solution?
Raquel:Since the audits were very manual, the processes were slow, with a significant time gap between the ticket date and the application of penalties for errors in those issuances.
Q3. How has RASSURE’s technology addressed these challenges, and what improvements have you seen?
Raquel: We’ve noticed great agility in audit management and in presenting the results, which has led to increased recoveries related to agent abuses as well as a decrease in fraudulent actions against our inventory.
Q4. What has been your experience working with RASSURE in terms of collaboration, implementation, and support?
Raquel: RASSURE has a great team, fully engaged in the day to day work, always supporting us in finding solutions to any issues or new cases we detect. They’re a fantastic team to work with.
Q5. How long have you been working with us, and what do you think about the innovation RASSURE is bringing to the industry?
Raquel: We’ve been working together for around three years now, during which we’ve seen that RASSURE is truly committed to technological advancement and to helping airlines find solutions to the challenges they face.
In today’s competitive airline industry, ensuring accuracy in sales audits and monitoring GDS activity is crucial to protecting revenue and maintaining agent trust. At RASSURE, we partner with leading airlines to bring speed, accuracy, and automation to traditionally manual audit processes.
We are proud to support Air Europa in strengthening its revenue integrity and audit capabilities. Our partnership with Raquel and her team reflects the growing shift in the airline industry towards automation, agility, and innovation in revenue assurance.
If your airline is looking to accelerate audits, reduce fraud, and protect revenue with digital first audit solutions, we’d love to help.